Frequently Asked Questions
Everything you need to know about your Poké Store experience.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed apparel. Items must be returned in their original packaging with all tags attached to qualify for a full refund.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garment at home for the best fit.
What payment methods do you accept?
The Poké Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Are your clothing materials sustainably sourced?
We are committed to quality and ethics. Most of our collections use organic cotton and recycled polyester blends to ensure comfort while reducing our environmental footprint.
Can I track my package once it has shipped?
Yes! Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.